Curio Spa Etiquitte & Policy

Appointment Scheduling

We are trying our best to facilitate our customers in scheduling appointments. The booking process can be made virtually through our official website, or directly call the nearest outlet. If you are having trouble in choosing what’s the best for you, do refer our experienced therapist for recommendation and free consultation.

Customer's Arrival Time

The preferable time to arrive at our spa is at 15 minutes earlier before your booked appointments. This will allow us to give you some spare time for filling up the spa requirements form and free consultation before beginning your treatment sessions. Please be informed that late arrivals may results the reduction of the treatment time with the full treatment price still be applied.

Be Silence & Mind Your Own Valuable Items

We believe that spa is an escape to another world where it brings peace and rejuvenation. We do appreciate if you can keep your mobile phones in silent mode to respect other guests. For any valuables left behind are being kept by our therapists and we would reach the customers as soon as we find the right owner. We are not responsible for any valuables loss at any time here.

Spa Attire & Restrictions

The changing facilities such as slippers and disposable are available and provided here for your own comfort during your time in spa. Bear in mind, our spa area and space are non-smoking zone.

Health Conditions

Do inform us prior of any health conditions, allergies, or injuries which could affect the choice of treatment that you want to book. This will allow us to give the best experience for you and prepare some amendments accordingly.

Precautions and Age Restriction

Curio Spa is unfavourable for below than 12 years old children to access into the spa area or use the spa facilities and equipment. Please let us know prior if you would bring along the children so that we could assist you in terms of childcare during your treatment.

Cancellation Policy

If you need to cancel or reschedule your session, it should be made at least an hour before the scheduled appointment. For non-arrival or treatments cancelled, we would contact you to reschedule your appointments and if you opposed to do the treatment after making the payment, it is not refundable.

Gift Vouchers

The vouchers may be redeemable for a certain period of time. You can gain many benefits from the gift vouchers as for treatments and also for the product purchase. Strictly no extension of the expiry date from the date of issue will be allowed. Our vouchers are bind to the terms and conditions and the management retains the right to reject any voucher that has been tampered with or found in any way unacceptable.We are not responsible if a Gift Voucher is lost, stolen, damaged or destroyed and no replacement will be provided in these circumstances